Frequently Asked Questions
Q. Can I make a payment online?
A. Yes, you can. Go to the Managing Your Accounts area on the site, pull up the account you would like to make a payment on and click PAY NOW. Follow the guidelines, and you will receive an email confirmation that your payment has been processed.
Q. Does JJPF accept credit cards?
A. Yes, we accept Visa and MasterCard.
Q. When I do an EFT, does my check need to be voided?
A. No. Since it will be an electronic withdrawal, the check number will never actually clear, but please make sure that the payment is written down for your records.
Q. I have been canceled, if I make my payment now can I get reinstated?
A. We can accept your payment, then we will send a request for reinstatement to the company and it will be completely up to them on whether or not they reinstate, there is no guarantee that a policy will be reinstated.
Q. What do I do if a company sends me the return premium on a canceled policy?
A. You should remit the gross return to JJPF as soon as possible in order to avoid the insured being held responsible for more interest or late fees.
Q. If I receive an invoice for an account, what should I do?
A. If you have any questions regarding the invoice, feel free to call us during business hours and ask to speak to our Accounts Receivable Specialist. If you don’t have any questions, please remit the payment to JJFF as soon as possible.
Q. My policy was canceled. Why do I still owe JJPF a balance?
A. Due to the terms of your signed finance agreement you, the insured, are held responsible for any remaining balance due after all returns have been received.
Q. Once a cancellation has been sent to the company, will the policy be reinstated if I make a payment?
A. No. Once a payment has been made on a canceled policy, JJPF will request reinstatement from the company; however, it will be up to the company whether or not to honor our request. To find out if the policy has been reinstated by the company, please call your agent. Agents should contact an underwriter directly.
Q. How is an NSF cancellation handled?
A. After the bank sends the check through twice, they will return it to JJPF. The payment is marked as being returned, and the account is set up to cancel. The cancellation is printed and mailed to the company right away. Notices are also sent to the insured and agent stating an NSF check was received. The returned check must be replaced with a cashiers check or money order before we will request reinstatement from the insurance company.
Q. When does a late charge get applied to an account?
A. The late charge applies on the fifth day after the due date.
Q. When does an account go into cancellation?
A. Ten days after the late date.
Q. When is the first payment due on an account?
A. 30 days from the policy's effective date.
Q. What is a Letter of Intent?
A. A Letter of Intent is a notice that states the account is in late status and will cancel if no payment is received by the date listed on the notice.
Q. Can we debit the insured’s checking account automatically each month?
A. Yes, we can. Please select the option to print the Automatic Bill Payment Form when you print out the finance agreement or contact JJPF to have one emailed or faxed to you. Have the insured fill out the form and submit it along with a voided check.
Q. When does a payment get applied on the account?
A. The payment will be applied when it is received in our office. An EFT or credit card payment done over the phone or on our website will be applied the next business day.
Q. What is the "Submitted By" Field? Is it required?
A. Entering data into the "Submitted By" field is not required. This field may be helpful should your agency prefer to specify exactly who submitted the quote in case there are ever any questions.
Q. What is the "Renew" button?
A. The "Renew" button is a new feature that allows you to pull up last year's quote, make any necessary changes and print out the new finance agreement for this term. You no longer have to rekey all the information.
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